Changes in technology impact our advocacy efforts and the ways we provide services to survivors. This section offers resources to help advocates effectively support survivors who are experiencing technology-facilitated abuse. It includes information on ways that service providers can use technology to improve services and outlines some best practices for doing so, and offers information on policies designed to protect survivors from tech-facilitated abuse. Sections in this chapter include "Working with Survivors of Digital Abuse," "Using Technology for Service Provision," and "Organizational Infrastructure."
An increasing number of apps for smartphones and tablets are attempting to address the issues of domestic violence, sexual assault, and/or stalking, but with so many apps available, knowing which ones to use can be difficult. NNEDV's App Safety Center highlights some of these apps by providing information on what survivors and professionals need to know to use them safely.
NNEDV's Agency's Use of Technology Best Practices & Policies Toolkit contains recommended best practices, policy suggestions, and handouts on the use of common technologies for domestic and sexual violence agencies to help enhance survivors' safety.
For any organization working with survivors of domestic and dating violence, sexual assault, and stalking, maintaining confidentiality is paramount to preserving the safety, privacy, and trust of those seeking services. NNEDV's Technology & Confidentiality Toolkit provides information and resources on the confidentiality and privacy obligations for programs serve survivors.