The COVID-19 pandemic and rapidly shifting changes in communication preferences have expanded the ways staff working with IPV survivors work with clients to address their needs. Chat and text are increasingly used to provide services, but there is little guidance for staff and programs on how to implement trauma-informed and survivor centered services in digital communications. This presentation will share the results of a formative evaluation of a regional chat/text hotline, SAFEline in Austin, Texas. Presenters will share:
- core advocacy skills modified for use in chat/text modalities;
- guidance for implementation,
- information about working with adolescents and adults
- practical tips for supporting staff.