Tools and Resources

This toolkit teaches twelve skills necessary for effective communication: The Win/Win Approach, The Creative Response, Empathy, Appropriate Assertiveness, Co-operative Power, Managing Emotions, Willingness to Resolve, Mapping the Conflict, and more.

This resource is a guide to running successful conflict resolution sessions. It offers teaching material, group and individual exercises, and handouts on the 12 skills of conflict resolution. Each chapter starts with clear guidelines for constructing training slots of different lengths. 

This document is a trainer’s module on skills development. Sections included in this module are Understanding Crisis, The Helping Relationship, Effective Communication, Problem Solving, Crisis Intervention, Safety Planning, and Goal Planning.

This brief fact sheet describes the characteristics of conflict and provides a list of ideas for resolving a conflict situation.

This article discusses the two main types of board conflicts (conflict among board members and conflict between board and executive or staff) and provides guidelines on how to handle the conflict situations.

This handout includes key tips to manage conflict in your board meetings and ensure that all board members can have candid and productive discussions.